Cancellation policy
Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
At CPHFITCHEF, every meal is freshly prepared, planned, and produced in advance to ensure the highest quality, freshness, and consistency for our Fit Family.
To maintain this standard, we operate with the following cancellation policy:
Order Deadline & Cancellation Window
- All orders are prepared for Sunday delivery.
- Any cancellation or changes to your order must be made no later than Wednesday at 23:59 prior to the delivery week.
- This means cancellations must be requested at least 4 days before delivery.
Late Cancellations
- Cancellations requested after Wednesday 23:59 cannot be accepted.
- Once the deadline has passed, your order is already in preparation.
- Therefore, no refunds or cancellations will be possible after this point.
Refunds
- Full refunds are only available for cancellations made within the allowed cancellation window.
- After the deadline, all sales are considered final.
Why This Policy Exists
We produce meals based on confirmed orders to avoid food waste, maintain quality, and operate efficiently. This policy ensures we can deliver the best possible experience to every member of the Fit Family.